Terms and Conditions

Last updated: 21 August 2026

These Terms and Conditions apply to the websites, products and services operated by Sierra Joe Holdings (Pty) Ltd (“Sierra Joe”, “we”, “us” or “our”), including services offered under our various brands.

By using our websites, purchasing our products, subscribing to our services, or otherwise using a service provided by Sierra Joe, you agree to these Terms and Conditions.

1. About Sierra Joe

Sierra Joe Holdings (Pty) Ltd operates a number of brands and technology products across digital services, hosting, software, business services and education.

Our brands currently include:

Deasil – Digital services, websites, development and technology
Nubo Hosting – Hosting, domains, email and server services
Learnstack – E-learning, training and educational technology
Izimpawu – Digital products and technology services
Business Plan Now – Business planning and related services
Business Finance Now – Business finance and related services
Nexus Flow MDS – Business management and workflow software

Additional brands, products and services may be introduced from time to time.

Unless specifically stated otherwise, these brands operate as trading names, products or services of Sierra Joe Holdings (Pty) Ltd and do not constitute separate legal entities.

2. General Terms

These Terms apply to all products and services provided by Sierra Joe, whether purchased directly from Sierra Joe or through one of our brands.

Certain products or services may have additional terms specific to that service. Where additional terms apply, they will be made available to you when you purchase, subscribe to or use the relevant service.

If there is a conflict between these general Terms and specific service terms, the specific service terms will apply to the extent of that conflict.

3. Services

Sierra Joe provides a range of digital, technology, software, hosting, business and educational services.

Services may include:

Website design and development
Hosting and email services
Domain registration and management
Software and SaaS platforms
E-commerce solutions
E-learning platforms
Business and financial services
Server and network services
Technical support and consulting
Branding and creative services
Software development and licensing
Business management and workflow solutions

The exact features, inclusions and pricing of a service will be described on the relevant website, product page, quotation, subscription or service description.

4. Quotes, Pricing and Payment

Prices displayed on our websites are subject to change without notice, although a confirmed purchase or quotation will generally be honoured according to the terms applicable at the time of purchase.

Unless otherwise stated:

Subscription services are billed in advance.
Hosting and recurring services may be billed monthly or annually.
Project work may require a deposit or milestone payments.
Invoices are payable by the due date shown on the invoice.
Additional work or services outside the agreed scope may incur additional charges.

We may use third-party payment providers to process payments.

If an account becomes overdue, we may suspend the associated service until outstanding amounts have been paid.

5. Websites, Hosting and Domains

Where we provide hosting, website, email, server or domain services, we will use reasonable efforts to keep those services available and operational.

We do not guarantee uninterrupted availability unless a specific uptime commitment has been agreed for the relevant service.

Domains are subject to the rules and policies of the relevant domain registry and registrar.

Clients are responsible for ensuring that domain renewal fees and other applicable charges are paid on time. We cannot accept responsibility for the loss of a domain resulting from non-payment, failure to renew or incorrect account information.

6. Software and SaaS Services

Some Sierra Joe brands provide software or Software-as-a-Service (“SaaS”) products.

Software services may be provided on a subscription, licence or other usage basis.

Unless expressly stated otherwise:

Access to software is provided for the duration of the applicable subscription or licence.
Software remains the intellectual property of Sierra Joe or its licensors.
Users may not copy, resell, reverse engineer, modify or redistribute proprietary software without permission.
Features and functionality may change as software is developed and improved.
Access may be suspended where an account is overdue or where the service is being misused.

Additional product-specific terms may apply.

7. Intellectual Property

Sierra Joe owns or licenses the intellectual property used in its websites, software, platforms, branding, designs, content and technology.

This includes, where applicable:

Software and source code
Plugins and applications
Websites and platforms
Logos and trademarks
Graphics and designs
Templates and frameworks
Documentation
Databases
Proprietary systems and processes

Where custom work is created specifically for a customer, the ownership or licence rights applicable to that work will be determined by the relevant quotation or agreement.

Third-party software, plugins, fonts, images, libraries, APIs and other materials remain subject to their respective licences.

8. Customer and User Responsibilities

You are responsible for information and content that you provide to us or upload to our services.

You agree not to use our services for unlawful, fraudulent, abusive or malicious purposes.

You are also responsible for:

Keeping account information accurate;
Keeping passwords and login credentials secure;
Maintaining appropriate backups of important information;
Ensuring that content you provide does not infringe third-party rights; and
Using our services in accordance with applicable laws.

We may suspend access where we reasonably believe a service is being used unlawfully, abusively or in a manner that threatens our systems or other users.

9. Support and Availability

Support is provided according to the service or subscription purchased.

Support response times may vary depending on the service, support plan and nature of the request.

We will make reasonable efforts to maintain our services but cannot guarantee that every service will always be available or free from errors.

Scheduled maintenance, technical problems, third-party outages, internet failures, security incidents and circumstances beyond our reasonable control may affect availability.

10. Backups and Data

Where backups form part of a service, we will make reasonable efforts to maintain those backups according to the applicable service configuration.

Backups should not be considered a substitute for maintaining independent copies of important data.

You remain responsible for maintaining copies of critical information where appropriate.

11. Third-Party Services

Our services may depend on third-party providers, including:

Domain registrars
Payment gateways
Cloud providers
Hosting providers
Software providers
Internet service providers
Email providers
APIs and external platforms

Third-party services may have their own terms, policies and availability requirements.

We are not responsible for changes, interruptions or failures caused by third-party services that are outside our reasonable control.

12. Suspension and Termination

We may suspend or terminate access to a service where:

Payment is overdue;
These Terms have been materially breached;
The service is being used unlawfully or abusively;
There is a security risk;
Continued use presents a significant risk to our systems or other users; or
The relevant service is discontinued.

Where a service is suspended due to non-payment, access may be restored once the outstanding balance has been settled.

Termination does not remove the obligation to pay amounts already due.

13. Liability

To the maximum extent permitted by South African law, Sierra Joe will not be responsible for indirect or consequential losses arising from the use or unavailability of our services.

This may include loss of:

Revenue
Profit
Business opportunities
Data
Goodwill
Anticipated savings

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

14. Privacy and Personal Information

We may collect and process personal information when you use our websites and services.

Personal information will be handled in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act (POPIA) where applicable.

Please refer to our Privacy Policy for further information about how personal information is collected, used and protected.

15. Brand-Specific Terms

The following additional information applies to specific Sierra Joe brands.

Deasil

Deasil provides digital services including website development, website management, hosting, technical services, e-commerce solutions, server services, branding and consulting.

Unless otherwise stated, Deasil services are provided by Sierra Joe Holdings (Pty) Ltd.

Nubo Hosting

Nubo Hosting provides hosting, domains, email, server and related infrastructure services.

Hosting accounts are subject to reasonable resource and acceptable-use requirements. Sierra Joe may limit, suspend or terminate services that adversely affect shared infrastructure, violate applicable laws or breach these Terms.

Learnstack

Learnstack provides e-learning, training and educational technology services.

Course content, training material, software and other educational resources may be subject to separate usage and licensing restrictions.

Users may not reproduce or redistribute protected course material without permission.

Izimpawu

Izimpawu provides digital products, software and related technology services.

Individual products may have additional licensing, usage or subscription conditions displayed with the relevant product.

Business Plan Now

Business Plan Now provides business planning tools, resources and related services.

Information provided through the service is intended to assist with business planning and does not constitute a guarantee of funding, investment, profitability or business success.

Business Finance Now

Business Finance Now provides business finance-related tools, resources and services.

Information provided through the service is general in nature and should not automatically be interpreted as financial, legal, accounting or investment advice.

Where third-party financial products or providers are involved, their own terms and requirements may apply.

Nexus Flow MDS

Nexus Flow MDS provides business management, workflow, productivity and software solutions.

Access to Nexus Flow MDS may require an active subscription or licence. Features, integrations, storage limits and functionality may vary according to the selected plan.

Customer data remains subject to the applicable service and privacy terms.

16. Changes to These Terms

We may update these Terms from time to time.

The latest version will be published on the Sierra Joe website.

Where appropriate, material changes may also be communicated through email, account notifications or other reasonable means.

Your continued use of our services after an updated version takes effect constitutes acceptance of the updated Terms.

17. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any disputes relating to these Terms or our services will be subject to the applicable courts of South Africa.

18. Contact

These Terms apply to services provided by:

Sierra Joe Holdings (Pty) Ltd

Trading and operating through brands including:

Deasil · Nubo Hosting · Learnstack · Izimpawu · Business Plan Now · Business Finance Now · Nexus Flow MDS

Company Registration: [Registration Number]
Email: info@deasil.co.za
Website: https://sierrajoeholdings.com

One Terms & Conditions Page

The latest version of these Terms is maintained on the Sierra Joe website and applies across our brands.

Individual brand websites may link to this page rather than maintaining separate copies of these Terms.

Where a particular product or service has additional terms, those terms will be presented alongside the relevant product or service.